Are today’s casinos doing what is best for the customer?  Victor H. Royer

Perhaps the bigger question should be: Do casino executives actually know what happens to customers in their casinos, and resorts?

Two simple questions, or so it seems. But without simple answers.

So – what would be the simplest answer?

The fact is that casinos sometimes do the best for their customers – but not always – and not very consistently. And yes, casino executives do mostly know what happens, but usually not everything and not all the time.