Featured Editorials

The Customer path, at times, is like walking a bull through a china shop. There are narrow twists and turns line the experience along the way and in the process you hope nothing gets broken.

As in the my china shop example; the path to follow is difficult for your employees engaged in the Customer Experience (CE.) It is layered strewn with both predictable and unpredictable moments that can either fracture or enhance a the customer experience.

What narrow twists and turns define your customer’s experience? How strong is your employee’s dedication to guide them? I recently questioned a group of my Hospitality Master students on what a ‘Great Customer Service Experience’ meant to them.

As ever 2016 looks to provide the world’s top gamblers with some truly spectacular tournaments that continue to showcase games of poker, blackjack and roulette as being some of the most gripping activities in the world.

From dazzling poker competitions in some of the world’s most iconic gambling locations, to some seriously impressive online roulette innovations, it looks like 2016 could be a watershed year thanks to these massive gambling tournaments.

In the last two decades, the world has changed faster than anyone could have imagined. Every single aspect of life has been affected in one way or another. 

Image Source:: pokerstars.com

A simple way for Casinos to attract Millennials – and show them how to Enjoy Gambling! ~ By: Victor H Royer 

In my 33 years in Las Vegas, I’ve read a lot of magazines. Trade magazines, consumer magazines, Gaming, Leisure, Travel, and so on. Mostly on casino gaming, casino games, and the business of Casinos, and casino gambling. I have also written for a lot of these publications – more than 4,000 articles to date, and counting. Actually – I lost the count a few years ago, but I still have all my computers – dating all the way back to 1984 – and so I can fire them up, and revisit at least some of those writings.